Rights and Responsibilities
Hepburn Health Service believes that all clients, residents, staff and visitors should have an understanding of their rights and responsibilities within the service. Everyone attending HHS will be informed of their rights and responsibilities in respect to their own care and treatment and their relationship to other patients, staff and visitors.
Acute Care and Community Health Services (including Home and Community Care - HACC)
The Australian Charter of Healthcare Rights outlines the rights of patients receiving care from an Australian healthcare service. These rights are:
-
Access: to health care when needed
-
Safety: safe and high quality care delivered in a safe, secure and supportive healthcare environment
-
Respect: to be treated with dignity, consideration and without discrimination
-
Communication: open effective two-way communication between the individual and the health service
-
Participation: right to take an active role in own health care
-
Privacy and confidentiality
-
Comment: right to comment on care and to have concerns addressed
The Charter recognises that both the people using a health service and the people providing health care all have a role to play in achieving healthcare rights.
Clients will receive the Australian Charter of Healthcare Rights brochure with their admission paperwork and a copy of this can be found at Victorian Government Health Information website.
For clients of HACC services, specific user rights and responsibilities can be found on the Victorian Government Home and Community Care website.
Aged Care (Residential and Community)
Residents of residential aged care homes have substantial rights and responsibilities and these are set out in the Residential Aged Care Charter as part of the Aged Care legislation. The Charter details the rights and responsibilities of all residents including personal, civil, legal and consumer rights. The Charter also outlines resident's responsibilities in relation to other residents, staff and the residential aged care service community as a whole.
All residents of our aged care facilities will have available the Aged Care Rights and responsibilities charter that was developed by the Commonwealth Government. A copy of this can be found at: Australian Government Department of Health & Ageing website.
The Charter of Rights and Responsibilities for Community Care applies to people receiving Australian Government funded packages such as Community Aged Care Package and Extended Aged Care at Home Dementia packages.
If you would like any further information regarding your rights and responsibilities as a client or resident please refer to the above websites or contact Lisa Clinnick, Executive Director of Nursing on 5321 6595.
L2P Program
The L2P program is designed to assist the youth of Hepburn Shire achieve 120 hours of driving experience before they obtain their P plates . . .
Student unit accommodation
New student accommodation at Daylesford Hospital was officially opened on 9 May 2013.
Volunteer drivers needed!
Volunteer drivers are needed for patient transport and delivery of Meals on Wheels . . .
Accessible Eating Guide
An Accessible Eating Guide is now available for Hepburn Shire. The guide provides information about how easy it is to access local eateries, including physical access, menus, toilet facilities, background noise and the level of lighting.
Trentham Senior Activity Group
Members of the Trentham Senior Activity Group come together on Tuesdays to share current affairs, delectable morning teas and break bread together at luncheon.
Hepburn Shire pre schools get tooth-friendly
Children in Hepburn Shire Pre Schools are learning how to look after their teeth as part of the Smiles 4 Miles health promotion program being run by Hepburn Community Health Service and Dental Health Services Victoria
Local Women's Community Health Group wins State Award
The local groups SWISH (Supporting Women in Strengthening Health) and SWAT (Supporting Women around Trentham) from Hepburn Health Service have won the 2013 Minister for Health Award for Outstanding Team Achievement for Rural Health Services in Victoria
Health Promoting Health Service
What's that??
Hepburn Health Service (HHS) has a long-standing reputation as a provider of high quality aged care, acute and community health services.
Staff Giving Program
Hepburn Health Service's Staff Giving Program provides the opportunity for staff to make regular donations to an agreed cause. Recently, staff were delighted to present $7,120 to the Bairo Pite Clinic which is based in Dili, the capital of Timor Leste.