We collect information such as your name, address and contact details, as well as information about your health problems and the treatment you are given.
New information is added to your record every time you attend or have contact with us.
All this information is collected to ensure that the health care team involved in your care is able to plan your treatment before, during and after your attendance.
We aim to keep your information accurate, complete and up to date at all times. Each time you attend any of our services we ask that you assist us in updating your details.
We collect and maintain personal and medical information in order to provide you with the best possible care and treatment. Your medical record enables all professionals involved in your care to have a complete picture of your medical history
HHS ensures personal information is secure through policies and operational procedures relating to access, handling, storage and disposal.
The information that is collected about you is stored securely and is only accessed by authorised staff; this includes password security to information stored electronically.
We may disclose your information to others outside HHS including your own doctor and other health and care providers if this is necessary for your further treatment (e.g. we usually send a letter to your GP).
If you are an inpatient, specific information will be provided to your relatives and friends. Let staff know if you do not wish any information to be released.
We will disclose your information to any person or organisation authorised by you. This will usually involve you signing a release document.
We may also be obliged to release your information:
If you have concerns: regarding inappropriate use of your information by HHS, please contact our Privacy Officer on (03) 5321 6500.
Yes, you have the right to refuse permission for your information to be disclosed. You may exercise this right by completing a Refusal of Consent to Disclosure and Use of Information form.
However, refusing permission to disclose your information might inhibit you receiving appropriate care and treatment in the future.
If you have any questions about refusing consent or completing the form, please speak with a staff member involved in your care.
If you are unable to give permission for your information to be released, permission may be sought from your authorised representative. People who are permitted to act as an ‘authorised representative' for a patient are specified by law.
Your authorised representative may exercise the same rights as you in relation to withholding consent to the use or disclosure or, or making a request for access to, your information.
Medical records are usually destroyed 15 years after your last visit.
The Freedom of Information Act (FOI) gives you the right to access your medical record. Requests for access must be made in writing to the FOI Officer on the FOI access form (adobe pdf document 29KB). A fee may be charged for this service.
The postal address is:
The FOI Officer
Hepburn Health Service
PO Box 465
The L2P program is designed to assist the youth of Hepburn Shire achieve 120 hours of driving experience before they obtain their P plates . . .
New student accommodation at Daylesford Hospital was officially opened on 9 May 2013.
Volunteer drivers are needed for patient transport and delivery of Meals on Wheels . . .
An Accessible Eating Guide is now available for Hepburn Shire. The guide provides information about how easy it is to access local eateries, including physical access, menus, toilet facilities, background noise and the level of lighting.
Members of the Trentham Senior Activity Group come together on Tuesdays to share current affairs, delectable morning teas and break bread together at luncheon.
Children in Hepburn Shire Pre Schools are learning how to look after their teeth as part of the Smiles 4 Miles health promotion program being run by Hepburn Community Health Service and Dental Health Services Victoria
The local groups SWISH (Supporting Women in Strengthening Health) and SWAT (Supporting Women around Trentham) from Hepburn Health Service have won the 2013 Minister for Health Award for Outstanding Team Achievement for Rural Health Services in Victoria